Hospitality Customer Service

SKU 5021A

As an associate, you are the key to the company's success. Each associate makes a difference, no matter what part of the facility you work. Treating customers with respect is expected. This program discusses the general accepted customer service standards.

Key Words: Hospitality Customer Service, Standards, Company Representative, Friendly Courteous Service, Safety Video, Safety Training, Safety DVD.

Course Outline

  • Hospitality Overview
  • Preparing For and Conducting the Presentation
  • Review Questions and Answers
  • Attendance Record

Runtime: 7 Min.

WITH PURCHASE OF ANY ENGLISH DVD YOU WILL RECEIVE A FREE WRITTEN MATERIAL CD-Rom. The CD-ROM of written materials may include: Leaders Guides, Questions and Answers, Manuals, and Power Points. Contents vary depending on program.

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